TERMS & CONDITIONS
DEPOSIT & SALE
$200 deposit to reserve a piano. Upon reservation, piano
can be stored at our facility for up to 30 days.
Deposit is non-refundable, though can transferred as deposit for another
available piano.
Upon delivery of the piano, all sales are final.
If sale is cancelled on day of delivery a $100 restocking fee applies.
PAYMENT
Payment of piano is to be completed at time of delivery,
Forms of payment we accept :
Cash
Check ( made out to 'Starlight Pianos' )
Venmo
Paypal
Zelle
Bank transfer
WARRANTY
! year warranty applies to pianos installed in a building within 100 miles
from our workshop and goes into effect on day of delivery.
Warranty covers the structural and mechanical integrity of piano
Warranty does not cover structural damage caused by the owner nor
third party movers that may move the piano after our initial delivery.
Warranty does not cover mechanical damage caused by owner
i.e. an object such as a pencil fallen into the action causing mechanical
damage.
Warranty claims will be address typically within 10 days though can extend
up to 21 days.
Warranty repair cost not to exceed $1500 in total calculation of parts and labor
DELIVERY
Delivery is to ground level of address provided by buyer, with no more than
5 steps leading to entrance.
If more than 5 steps, then photos of stairs are to be provided to assess the
delivery and an additional quote for such a delivery will be issued.
Delivery can be denied at the discretion of Starlight Pianos if deemed to have
too much risk or challenge. Delivery from a third-party piano moving company can then be arranged by buyer.
An average of $250 will be credited to buyer if they hire a third-party piano moving company. Budget pianos sold at $1500 or less will have an average of a $100 credit for such pianos sold with 'delivery included'.
SOUND & APPEARANCE
The sound / tone of piano will vary from what is experienced in our facility versus
a different environment. The temperament of the tone will change depending on distance to a wall, type of floor material, size of room, etc.
The appearance of piano may also vary in different environments due to color of
lighting, angle of lighting and brightness of lighting.